How to use patient satisfaction data to improve healthcare quality
Material type:
TextPublication details: Wisconsin American Society for Quality Quality Press 2000Description: xv, 156pISBN: - 0-87389-474-X
- W 84 .B35 2000
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AMREF INTERNATIONAL UNIVERSITY (AMIU) LIBRARY | W 84 .B35 2000 (Browse shelf(Opens below)) | Available | 09553 |
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Describes ways in which patient satisfaction data can be used to elevate organisational performance, quality and financial performance. The book discusses satisfaction as a value-added component of care that is important in healthcare delivery. It analyses the process of satisfaction and its importance to the healthcare providers. Guidelines on how to measure and analyse patient satisfaction are presented along with how this information can be used to the organisations advantage. The concepts presented are reinforced by the use of examples, tables, diagrams and charts.
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