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The basics of perfomance measurement

By: Material type: TextTextPublication details: Portland Productivity Press 1997Description: v, 71pISBN:
  • 0-527-76328-4
Subject(s): LOC classification:
  • HF 5549 .H37 1997
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Item type Current library Call number Status Date due Barcode
Book Book AMREF INTERNATIONAL UNIVERSITY (AMIU) LIBRARY HF 5549 .H37 1997 (Browse shelf(Opens below)) Available

An introduction to the core aspects of performance measurement with clear descriptions of the various types of performance measurements connects the right type of measurement to the right output-whether the purpose is to diagnose a problem or to indicate performance towards a goal. Explains how to create effective performance measures and gives a five-step method for developing a performance measurement system that includes selecting performance measurement families and hierarchies tailored to different levels within the organization.

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