Services management: an Intergrated approach
Material type:
TextPublication details: London Pitman Publishing 1998Description: xx, 504pISBN: - 0-273-63525-5
- HD 9980 .L66 1998
| Item type | Current library | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
Book
|
AMREF INTERNATIONAL UNIVERSITY (AMIU) LIBRARY | HD 9980 .L66 1998 (Browse shelf(Opens below)) | Available | 05845 |
Browsing AMREF INTERNATIONAL UNIVERSITY (AMIU) LIBRARY shelves Close shelf browser (Hides shelf browser)
| No cover image available | No cover image available | No cover image available | ||||||
| HD 9130.HK4 2012 Tobacco industry interference in Kenya: exposing the tactics | HD 9130.HK4 2012 Tobacco industry interference in Kenya: exposing the tactics | HD 9940 .B5 Africa can compete: Export opportunities and challenges for garments and home products in the European market | HD 9980 .L66 1998 Services management: an Intergrated approach | HE 13 .D27 1992 Ridley's law of the carriage of goods by land, sea and air | HE 147.5 .S53 1993 Transport: strategy and policy | HE 151 .C55 2005 Applied transport economics, policy, management and decision making |
Presents an overview of the nature of service management, the book explores the specific nature of services and the importance of services for today's economies. Discusses extensively central areas for service managers that is customers, employees and operations. Special attention is paid to concerns that are crucial to services while recognizing that besides having specific characteristics, services are processes that require an integrated and concerted approach.
There are no comments on this title.
Log in to your account to post a comment.