The ABCs of effective feedback: a guide for caring professionals
Material type:
TextPublication details: San Francisco Jossey-Bass Publishers 1997Description: xvi, 156pISBN: - 0-7879-1077-5
- RA 971.35 .R79
| Item type | Current library | Call number | Status | Date due | Barcode | |
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AMREF INTERNATIONAL UNIVERSITY (AMIU) LIBRARY | RA 971.35 .R79 (Browse shelf(Opens below)) | Available | |||
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Book
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AMREF INTERNATIONAL UNIVERSITY (AMIU) LIBRARY | HD 31 .R83 1977 (Browse shelf(Opens below)) | Available | 09709 |
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| HD 31 .P76 1997 The essence of management creativity | HD31.R58 2001 Managing from Clarity:Identifying, Aligning and Leveraging strategic resources. | HD 31.R797 2005 Management: skills and application | HD 31 .R83 1977 The ABCs of effective feedback: a guide for caring professionals | HD 31 .S34 2010 The wall street journal: essential guide to management | HD 31 .S53 1997 Mentoring :how to develop successful mentor behaviors | HD 31 .T5 1998 Essential manager's manual |
Provides information about how to achieve personal and organisational excellence so as to guarantee the delivery of quality patient care. Presents two tools to assist readers to become both an effective giver and receiver of championship-level feedback. One is a map, that is, a four-phase feedback model of what requires to be done, and the other is a behavioral compass with pointers for how to do what requires to be done. The abbreviation ABCs is used when referring to the map to reveal the important role played by an awareness of our behaviour and its consequences in achieving win-win feedback.
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