Cover -- Behind the Scenes of Health Care: Motivation and Commitment of Health Care Employees -- Contents -- Preface -- CHAPTER 1: Culture and Employment -- CHAPTER 2: Motivation -- CHAPTER 3: Organizational Commitment -- CHAPTER 4: Culture, Subculture, and Attribution -- CHAPTER 5: Health Care Organizational Culture Disruption Case Study -- CHAPTER 6: Frontline Health Care Employee Motivation and Commitment Study -- CHAPTER 7: Shifts in Health Care Culture and Delivery of Care -- CHAPTER 8: The Study on Bedside Engagement and Patient Experience Feedback -- CHAPTER 9: Model and Application -- CHAPTER 10: Leading and Managing within Constructs -- APPENDIX A: Motivation Factors and Affective Commitment Survey Instrument -- APPENDIX B: HCAHPS Survey Instrument -- APPENDIX C: Employee Engagement Survey Sample -- Glossary -- Bibliography -- About the Author -- Index -- Ad Page -- Back Cover.

Behind the Scenes of Health Care presents an extensive review of motivation and commitment among health care workers in support and bedside care roles. The publication includes two research studies: (1) motivation and commitment of support services employees in a health care environment and (2) the correlation between patient experience feedback and nurs­ing motivation and engagement. Additionally, the publication includes two case studies: (1) cultural disruption in a health care system and (2) a service organization review of turnover. Lastly, and most significantly, the publication provides a framework and model, The Tri-Factor Model, to assess and measure workplace dynamics of motivation, commitment, and culture that is also applicable to turnover analyses. Readers of Behind the Scenes of Health Care are provided tools to understand motivation, commitment, and cultural components in the contemporary workplace that may be applied to any organization.

Cataloging Notes: 20251030 STAMIU-0199STAMIU-0199

Description based on print version record.