Dealing with difficult people: Part 1
Material type:
TextPublication details: South Africa FenmanDescription: 23 mins,32 minsSubject(s): LOC classification: - Ref HD 58.7 .F46
| Item type | Current library | Call number | Status | Date due | Barcode | |
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DVD
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AMREF INTERNATIONAL UNIVERSITY (AMIU) LIBRARY | Ref HD 58.7 .F46 (Browse shelf(Opens below)) | Available | 12435 | ||
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DVD
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AMREF INTERNATIONAL UNIVERSITY (AMIU) LIBRARY | Ref HD 58.7 .F46 (Browse shelf(Opens below)) | Available | 12417 |
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| Ref HD 58.7 .C76 The Attitude Virus - 2nd edition | Ref HD 58.7 .D37 1993 Winning commitment: how to build and keep a competitive workforce | Ref HD 58.7 .D37 1993 Winning commitment: how to build and keep a competitive workforce | Ref HD 58.7 .F46 Dealing with difficult people: Part 1 | Ref HD 58.7 .F46 Dealing with difficult people: Part 1 | Ref HD 58.7 .M67 1999 Organizational behavior: managing people and organizations | REF HD 58.7 .S44 1994 Working without a net: how to survive & thrive in today's high risk business world |
Gives concrete solutions to handling the myriad number of problems connected with difficult people. The first and most important issue in dealing with a problem patron is to gain control, and the video gives helpful ideas on just how to do that. Outlines steps to control a situation once the librarian is confronting a patron. Offers sample problem cases and discusses how to resolve them
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