Employees and employers in service organizations : emerging challenges and opportunities / editor, Arvind K. Birdie, PhD.

part Part I: Generation Y -- chapter 1 Protean Career and Boundaryless Careers: The Career Orientation of Generation Y / Arvind K. Birdie -- chapter 2 What Motivates the Millennials: A Perspective / Parul Wasan -- chapter 3 Employee Retention Strategies in Service Industries: Opportunities and Challenges -- chapter 4 Gender Equality at Decision-Making Positions in Organizations / Urban ebjan -- part Part II: Technology and Knowledge Management -- chapter 5 Organizational Environment Factors Affecting Knowledge Management: Research Study in Software Companies / Jelena Horvat -- chapter 6 Employee Acceptance of ERP Information Solutions in Service Organizations: A TAM-Based Research -- chapter 7 Leadership Effectiveness: An Emerging Challenge to Today's Educational Organization and Its Practices in Private Universities of India -- chapter 8 Employee Engagement for Better Talent Management / Sasmita Misra -- part Part III: Spirituality and Psychological Capital -- chapter 9 Psychological Capital: A New Perspective to Understanding Today's Executive / Arvind K. Birdie -- chapter 10 Workplace Spirituality and Employee Engagement: A Study of the Indian Service Industry -- part Part IV: Work�Life Balance -- chapter 11 Is Work�Life Balance a Significant Factor in Selecting a Profession? A Study of Women Working in the Education Sector in India -- part Part V: Managing Stress -- chapter 12 Mindfulness: A Concept and Its Role in the Workplace / Arvind K. Birdie -- chapter 13 Stress Management: Concept / Navdeep Kaur Kular -- chapter 14 Stress Management in Service Organizations / Uma Nagarajan.