Managing People in the Hospitality Industry / by Michael Riley.

Includes bibliographical references and index.

Part 1. Management Judgement and decision-making. -- Chapter 1 Management decision-making -- Chapter 2 Personal and organisational knowledge -- Part 2. People at work -- Chapter 3 The importance of a good start -- Chapter 4 Motivation -- Chapter 5 Negative behaviour -- Chapter 6 Groups and teams -- Chapter 7 Communication, job satisfaction and empowerment -- Chapter 8 Understanding attitudes -- Chapter 9 Identity and diversity -- Chapter 10 organisations and authority -- Part 3. The economics of labour in hospitality -- Chapter 11 Economics of labour -- Chapter 12 Hotel and catering labour markets -- Chapter 13 productivity -- Chapter 14 The measurement of labour turnover and stability -- Part 4 Human Resource Management practice -- Chapter 15 Administration; the necessary bureaucracy -- Chapter 16 Pay Management -- Chapter 17 Appraisal -- Chapter 18 Recruitment and Selection -- Chapter 19 Grievance and dispute management -- Part 5. The Wider Perspective -- Chapter 20 Developing Human Resource Management (HRM) strategies -- Chapter 21 Managing in an international environment -- Part 6 Development and Careers -- Chapter 22 Development and Careers -- Bibliography and further reading.

This is a book about being a successful manager in the complex hospitality industry. Approaching the subject in the context of personal development, it offers future managers essential knowledge and insight into the opportunities, the constraints, the problems and the solutions that face management at any level in the industry. Structured in six parts, this comprehensive volume is not merely concerned with the social and psychological aspects of people management, but also with the economics of labour, including: labour costs, utilisation, labour market behaviour and pay. These aspects are conjoined in the book with the skills of people management to reflect the dynamics of real-life practice. Combining theory and practice, Managing People in the Hospitality Industry offers a concise portrait of the industry at work and is essential reading for the hospitality managers of tomorrow.

Also available in print format.