Juran on quality by design: the new steps for planning quality into goods and services
Material type:
TextPublication details: New York The Free press 1992Description: vi, 538pISBN: - 0-02-916683-7
- REF TS 156 .J87 1992
| Item type | Current library | Call number | Status | Date due | Barcode | |
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Book
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AMREF INTERNATIONAL UNIVERSITY (AMIU) LIBRARY | REF TS 156 .J87 1992 (Browse shelf(Opens below)) | Available | 11517 | ||
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Book
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AMREF INTERNATIONAL UNIVERSITY (AMIU) LIBRARY | REF TS 156 .J87 1992 (Browse shelf(Opens below)) | Available | 11503 |
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| Ref T 174.5 .S39 2003 Using information technology: a practical introduction to computers and communications | Ref T 174.5 .S39 2003 Using information technology: a practical introduction to computers and communications | Ref T 174.5 .S39 2003 Using information technology: a practical introduction to computers and communications | REF TS 156 .J87 1992 Juran on quality by design: the new steps for planning quality into goods and services | REF TS 156 .J87 1992 Juran on quality by design: the new steps for planning quality into goods and services | REF TX 911.3 .B43 2002 Tourism and development: principles and practices | REF TX 911.3 .K68 2004 Marketing for hospitality and tourism |
Explains the importance of quality planning to an organisation, and presents it as a necessity for business success. Examines the process of establishing quality goods and the steps involved in quality planning with details on how customer needs can be identified with the intention to improve business activities globally. Includes practical guidance for companies using three case examples that look at service, manufacturing and support.
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