Total Quality Management: principles and practice
Material type:
TextPublication details: New Delhi Vikas Publishing House PVT Ltd. 2005Description: xviii, 412pISBN: - 81-259-1663-6
- HD 60 .R3 2005
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AMREF INTERNATIONAL UNIVERSITY (AMIU) LIBRARY | HD 60 .R3 2005 (Browse shelf(Opens below)) | Available | 11238 |
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Examines the ideology and process of Total Quality Management (TQM). Gives details on the importance of statistics, environmental management and ISO-9000 quality management system in relation to TQM. Discusses management levels in TQM and the nature of customer-supplier relationships. Aspects of good TQM practice that can lead to effective performance are given.
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