TQM in the service sector (Record no. 1776)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00954nam a2200157Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 220515s9999||||xx |||||||||||||| ||und|| |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 81-7224-953-5 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | Ref HD 28 .M64 2006 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Mohanty, R.P.|Lakhe, R.R. |
| 245 #0 - TITLE STATEMENT | |
| Title | TQM in the service sector |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Mumbai |
| Name of publisher, distributor, etc. | Jaico Publishing House |
| Date of publication, distribution, etc. | 2006 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 598p. |
| 500 ## - GENERAL NOTE | |
| General note | Underlines the dominance of the service sector in the future global economy and explains the characteristic features and elements of a service organization. Explains the reasons for growing maturity of society with respect to education, culture and standards of living, the user expectations and demands for improved quality of service. Explores total quality management (TQM) as a means of driving quality improvement into all their activities. Outlines a framework for implementing TQM within the service sector. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Leadership|Total Quality Management|Quality Control |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | AMREF INTERNATIONAL UNIVERSITY (AMIU) LIBRARY | AMREF INTERNATIONAL UNIVERSITY (AMIU) LIBRARY | 15/05/2022 | 07/14167 | Ref HD 28 .M64 2006 | 12103 | 15/05/2022 | 15/05/2022 | Book |