Integrating business management processes. (Record no. 14749)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 06265cam a2200589Ki 4500 |
| 001 - CONTROL NUMBER | |
| control field | 9781003042839 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | FlBoTFG |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20220724194205.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS | |
| fixed length control field | m d |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr cnu---unuuu |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 200801t20212021nyu ob 001 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | OCoLC-P |
| Language of cataloging | eng |
| Description conventions | rda |
| Transcribing agency | OCoLC-P |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781000097511 |
| Qualifying information | electronic book |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 100009751X |
| Qualifying information | electronic book |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781003042839 |
| Qualifying information | electronic book |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 100304283X |
| Qualifying information | electronic book |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781000097573 |
| Qualifying information | electronic book |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1000097579 |
| Qualifying information | electronic book |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781000097542 |
| Qualifying information | electronic book |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1000097544 |
| Qualifying information | electronic book |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)1181845286 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC-P)1181845286 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD31.2 |
| Item number | .D42 2021 |
| 072 #7 - SUBJECT CATEGORY CODE | |
| Subject category code | BUS |
| Subject category code subdivision | 071000 |
| Source | bisacsh |
| 072 #7 - SUBJECT CATEGORY CODE | |
| Subject category code | BUS |
| Subject category code subdivision | 041000 |
| Source | bisacsh |
| 072 #7 - SUBJECT CATEGORY CODE | |
| Subject category code | BUS |
| Subject category code subdivision | 103000 |
| Source | bisacsh |
| 072 #7 - SUBJECT CATEGORY CODE | |
| Subject category code | KJMB |
| Source | bicssc |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658 |
| Edition number | 23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | De Silva, Titus, |
| Relator term | author. |
| 245 10 - TITLE STATEMENT | |
| Title | Integrating business management processes. |
| Number of part/section of a work | Volume 2, |
| Name of part/section of a work | Support and assurance processes / |
| Statement of responsibility, etc. | Titus De Silva. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | New York, NY : |
| Name of producer, publisher, distributor, manufacturer | Routledge, |
| Date of production, publication, distribution, manufacture, or copyright notice | 2021. |
| 264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Date of production, publication, distribution, manufacture, or copyright notice | ©2021 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 online resource (xl, 286 pages) |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Content type code | txt |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | computer |
| Media type code | c |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | online resource |
| Carrier type code | cr |
| Source | rdacarrier |
| 500 ## - GENERAL NOTE | |
| General note | "A Productivity Press book." |
| 505 8# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Cover -- Half Title -- Title Page -- Copyright Page -- Dedication -- Table of Contents -- List of Figures -- List of Tables -- List of Forms -- Disclaimer -- Foreword -- Review of Integrating Business Management Processes, Volumes 1, 2 and 3 -- Preface -- Acknowledgements -- Review -- Author -- Section I: Support Processes -- 1 Document and Record Management -- 1.1 History of Document and Record Management -- 1.1.1 Early Document Management -- 1.1.2 Digital Age of Document Management -- 1.1.3 Arrival of Enterprise Document Management -- 1.2 Challenges of Document Management -- 1.3 Definitions |
| 505 8# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 1.4 Benefits of Good Document Management -- 1.5 Features of Documents -- 1.6 Types of Business Documents -- 1.7 Life Cycle of Documents -- 1.8 Electronic Document Management (EDM) -- 1.8.1 Basic Components of EDM -- 1.9 Challenges of Record Management -- 1.10 Benefits of Good Record-Keeping -- 1.11 Features of Records -- 1.12 Types of Business Records -- 1.13 Life Cycle of a Record -- 1.14 Basic Components of Electronic Records Management Systems (ERMS) -- 1.15 Underlying EDM Technologies -- 1.16 Document Management Technologies -- 1.17 Managing Data across Data Life Cycle |
| 505 8# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 1.18 Common Document Control Mistakes -- 1.19 Document Management Best Practices -- References -- 2 Communication -- 2.1 Introduction -- 2.2 Definitions -- 2.3 The Importance of Effective Communication -- 2.4 Factors Influencing Communication -- 2.4.1 Formal Channels of Communication -- 2.4.2 Authority Structure -- 2.4.3 Job Specialisation -- 2.4.4 Information Ownership -- 2.5 Styles of Communicators -- 2.5.1 Analytical Style of Communicator -- 2.5.2 Driver Style of Communicator -- 2.5.3 Expressive Style of Communicator -- 2.5.4 Amiable Style of Communicator -- 2.6 Communication Process |
| 505 8# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 2.6.1 Sender -- 2.6.2 Encoding -- 2.6.3 Message -- 2.6.3.1 Verbal Communication -- 2.6.3.2 Written Communication -- 2.6.3.3 Non-verbal Communication -- 2.6.4 Communication Channels and Media -- 2.6.5 Communication in Organisations -- 2.6.5.1 Top-Down Channels -- 2.6.5.2 Bottom-Up Channels -- 2.6.5.3 Horizontal Channels -- 2.6.5.4 Informal Channels -- 2.6.5.5 External Networking -- 2.6.6 Receiver -- 2.6.6.1 Listening and Understanding -- 2.6.6.2 Active Listening -- 2.6.6.3 Perception -- 2.6.6.4 Perceptual Preferences -- 2.6.7 Decoding the Message -- 2.7 Seven C's of Communication |
| 505 8# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 2.8 Barriers to Effective Communication -- 2.8.1 Organisational Barriers -- 2.8.2 Cultural Barriers -- 2.8.3 Physical Barriers -- 2.8.4 Semantic Barriers -- 2.8.5 Socio-Psychological Barriers -- 2.9 How to Overcome Communication Barriers -- 2.10 How to Improve the Effectiveness of Conversations -- 2.11 Communication Skills -- 2.12 Manager's Role in Communication -- 2.13 Communicating Quality, Environmental and Food Safety Issues -- 2.13.1 Internal Communication -- 2.13.1.1 Quality Issues -- 2.13.1.2 Environmental Issues -- 2.13.1.3 Food Safety Issues -- 2.13.2 External Communication -- 2.13.2.1 Quality Issues. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Integrating Business Management Processes: Volume 2: Support and Assurance Processes (978-0-367-48548-1) Shelving Guide: Business & Management The backbone of any organisation is its management system. It must reflect the needs of the organisation and the requirements of its customers. Compliance with legal requirements and ethical environmental practices contributes towards the sustainability of the management system. Whatever the state of maturity of the management, this book, one of three, provides useful guidance to design, implement, maintain and improve its effectiveness. This volume provides a comprehensive coverage of the key support and assurance processes. Topics include document control, communication, marketing, information systems and technology, human resource management, training and development, customer relations management, financial management and measurement and analysis to name a few. This book, with its series of examples and procedures, shows how organisations can benefit from satisfying customer requirement and the requirements of ISO standards to gain entry into lucrative markets. Titus De Silva is a consultant in management skills development, pharmacy practice, quality management and food safety and an advisor to the newly established National Medicines Regulatory Authority (NMRA) in Sri Lanka. |
| 588 ## - SOURCE OF DESCRIPTION NOTE | |
| Source of description note | OCLC-licensed vendor bibliographic record. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Industrial management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Environmental management. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | BUSINESS & ECONOMICS / Leadership |
| Source of heading or term | bisacsh |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | BUSINESS & ECONOMICS / Management |
| Source of heading or term | bisacsh |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Read Online |
| Uniform Resource Identifier | <a href="https://www.taylorfrancis.com/books/9781003042839">https://www.taylorfrancis.com/books/9781003042839</a> |
| 856 42 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | OCLC metadata license agreement |
| Uniform Resource Identifier | <a href="http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf">http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | eBook |
No items available.