What is six sigma?
Pande, P.|Holpp, L.
What is six sigma? - New York MacGraw-Hill 2002 - viii, 87p.
Based on extensive research, shows how companies can rigorously measure net promoter statistics, help managers improve them, and create communities of passionate advocates that stimulate innovation. Presents vivid stories from leading-edge organizations to illustrate the ideas in practice.
0-07-138185-6
Marketing|Forecasting|Institutional Management Teams
HF 5549.5 .P36 2002
What is six sigma? - New York MacGraw-Hill 2002 - viii, 87p.
Based on extensive research, shows how companies can rigorously measure net promoter statistics, help managers improve them, and create communities of passionate advocates that stimulate innovation. Presents vivid stories from leading-edge organizations to illustrate the ideas in practice.
0-07-138185-6
Marketing|Forecasting|Institutional Management Teams
HF 5549.5 .P36 2002