Quality
Summers, D.C.S.
Quality - 2nd ed - New Jersey Prentice Hall 2000 - x, 654p.
Discusses ways of improving processes through the reduction of variation by explaining quality concepts of statistical process control and applying these concepts to practical situations. The topics discussed include creating a process focus, understanding variation, process control charts, costs of quality, and the customer’s voice. The discussions emphasise the practical application of quality principles, their interpretation and understanding throughout problem solving. Each chapter contains examples and case studies based on real situations and end-of-chapter problems and case studies.
0-13-099924-5
Quality Control|Total Quality Management|Planning Techniques
TS 156.6 .S95 2000
Quality - 2nd ed - New Jersey Prentice Hall 2000 - x, 654p.
Discusses ways of improving processes through the reduction of variation by explaining quality concepts of statistical process control and applying these concepts to practical situations. The topics discussed include creating a process focus, understanding variation, process control charts, costs of quality, and the customer’s voice. The discussions emphasise the practical application of quality principles, their interpretation and understanding throughout problem solving. Each chapter contains examples and case studies based on real situations and end-of-chapter problems and case studies.
0-13-099924-5
Quality Control|Total Quality Management|Planning Techniques
TS 156.6 .S95 2000